Shipping & Returns
From the Tweed Coast to you — thoughtfully handmade, made to be treasured.
Handmade & made-to-order
Please allow 2–5 business days for preparation and dispatch unless otherwise stated on the product.
Ready-to-ship pieces are generally dispatched within 1–3 business days.
Australian shipping
Shipping within Australia is complimentary on all Daisy Kay orders, with tracking provided on every order.
Delivery generally takes 2–7 business days after dispatch, depending on your location.
Change-of-mind returns
Change-of-mind return requests must be made within 14 business days of receiving your order. To request a return, contact Daisy Kay with your order details before sending anything back.
Email hello@daisykayjewels.com.au →
Items must be unworn and unused, in their original resalable condition with the original packaging included. Return postage for change-of-mind returns is at the customer's expense.
Change-of-mind returns are not available for:
- earrings, for hygiene reasons;
- sale or discounted items;
- custom-made or personalised pieces;
- items that have been worn, damaged or altered.
Approved change-of-mind returns may be issued as a refund or store credit, depending on the circumstances and the original payment method. All returns remain subject to Daisy Kay approval.
Faulty items & your rights
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Your rights for faulty items are not limited by our change-of-mind returns policy or our additional workmanship warranty.